How long does shipping take?
Shipping typically takes between 5 to 15 business days, depending on your location. You will receive a tracking number once your order has been shipped.
Do you offer international shipping?
Yes, we ship internationally! Please note that international shipping times and costs may vary depending on your country.
How do I track my order?
Once your order is shipped, we’ll email you a tracking number. You can use this number to track your order via our website or the shipping provider’s website.
What is your return policy?
We accept returns within 30 days of receiving your order. Items must be unused and in their original packaging. Please visit our Return-Policy page for more details.
How do I return an item?
To initiate a return, please contact our customer service at support@tirzae.com with your order number. We will provide instructions on how to proceed with the return.
Can I exchange an item?
Yes, we offer exchanges for defective or damaged items. Please contact us within 7 days of receiving your order for exchange instructions.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express, as well as PayPal.
Will I be charged customs fees or taxes on international orders?
Depending on your country, customs duties and taxes may apply. These are the responsibility of the buyer and are not included in the product price or shipping cost.
I received the wrong item. What should I do?
We apologize for the mix-up! Please contact us at support@tirzae.com with your order number, and we will correct the issue immediately.
My item arrived damaged. What should I do?
We’re sorry about that! Please email us at support@tirzae.com with a photo of the damage and your order number, and we’ll arrange a replacement.
How do I care for my rugs and home decor items?
Care instructions vary depending on the product. Please refer to the product page for specific care instructions or feel free to contact us for more details.
Can I change or cancel my order?
Orders can be changed or canceled within 24 hours of purchase. Please contact us immediately at support@tirzae.com to make changes.